Policies

Ticket Exchange Policy

FieldColorado.org is a secondary ticket marketplace. All ticket listings on our site are provided by independent third-party sellers. We facilitate the connection between buyers and verified sellers, but do not hold inventory ourselves. As a secondary market, ticket prices are determined by supply and demand and may exceed or fall below face value.

Purchase Policy

All sales are final. Because tickets are time-sensitive commodities, we do not accept cancellations or returns unless an event is cancelled without rescheduling, or the tickets delivered materially differ from what was ordered. See our guarantee policy for full details on when refunds are available.

By placing an order, you confirm that you are legally authorized to make the purchase and that all information provided is accurate. Fraudulent orders will be cancelled and reported.

Delivery Policy

Tickets are delivered via the method selected at checkout, which may include:

• Standard Shipping: FedEx Ground, typically delivered within 5–7 business days
• Express Shipping: FedEx 2-Day or Overnight for expedited needs
• E-Ticket: Instant download or email delivery of a PDF or mobile ticket
• Will Call: Pick up at the venue box office with valid ID
• Local Pickup: Coordinate directly with the seller for in-person handoff

Physical tickets are typically shipped within 4 business days of the order, unless the listing specifies a future on-hand date.

Privacy Policy

FieldColorado.org takes your privacy seriously. We collect only the information necessary to process your transaction and provide customer support. This includes your name, shipping address, email address, and payment information. We do not sell your personal information to third parties.

We may use your email address to send order confirmations, shipping updates, and occasional promotional communications. You may opt out of promotional emails at any time via the unsubscribe link included in all marketing emails.

Our site uses industry-standard SSL encryption for all transactions. Payment card data is processed by secure third-party payment processors and is never stored on our servers.

Cookie Policy

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and personalize content. By using our site, you consent to the use of cookies in accordance with this policy. You can adjust cookie settings in your browser at any time.

Do Not Sell My Information

If you are a California resident, you have the right under the California Consumer Privacy Act (CCPA) to opt out of the sale of your personal information. We do not sell personal information to third parties. To exercise your rights under CCPA or to request deletion of your data, contact us with your request.

Accessibility

FieldColorado.org is committed to ensuring digital accessibility for all users, including those with disabilities. We continually work to improve the accessibility of our website and welcome feedback on any accessibility barriers you encounter.